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Director of Student Support Services

Company: Single Parent Scholarship Fund of Benton County
Date Posted: September 11, 2017

Single Parent Scholarship Fund of Benton County (SPSFBC) is seeking to employ a fulltime Director of Student Support Services (DSSS).  The DSSS will report to the Executive Director and will provide academic/career advising and will be responsible for daily monitoring of student’s academic progress to ensure program completion.

SPSFBC seeks to employ a responsible, focused individual, with outstanding organizational skills and high level of accuracy. Experience in and knowledge of the post-secondary education system and financial aid is preferred. The successful candidate will be highly organized, self-motivated, detail-oriented, creative, strategic, professional and able to manage multiple projects under tight deadlines. Excellent writing, analytical, and research skills are essential. Candidates must have a high level of computer literacy, including experience using online databases, and possess exceptional interpersonal skills and an ability to work collaboratively with all levels of staff, volunteers, council members and families.



  • Manage the new student interviews and follow up status check;
  • Schedules volunteers to interview;
  • Screens files for completeness, identifying “red flag” or conflicting issues;
  • Serves as staff lead during student interviews, guiding questions, making appropriate referrals, compiling and reporting ratings, coordinating recommendations to Student Support Committee with Executive Director and Program Coordinator;
  • Monitors academic progress and grades, performs degree audits and discusses with students, monitors financial aid status, provides guidance on registration for subsequent term in order to assist students in meeting their educational goals in a timely manner;
  • Contact each recipient at least once each semester to build relationship, offer encouragement, guidance, and support in order to increase student retention;
  • Provide a consistent point-of-contact for students to facilitate resolution of challenges, issues and potential barriers;
  • Collaborate with staff and volunteers to provide workshops and other activities or resources,  Identifying topics of concern or interest to students;
  • Refer students to potential sources of assistance within the community, including other scholarship opportunities;
  • Accurately, enters internal and external data into student database, including scholarship awards;
  • Maintains contact statistics and reports to Executive Director;
  • Collaborates with the Program Coordinator for entry of awards into Quickbooks; and
  • Participates in student events, providing training and support and collaborate with Development Director in all events to be sure that content related to students is planned in coordination.


Position requirements include a bachelor’s degree with 2-5 years’ experience in a related position.  Excellent communication skills; knowledge of post-secondary school processes and financial aid; attention to detail; ability to follow and complete multiple-step tasks accurately and to meet deadlines.  Database, Excel, Access and other Microsoft product experience is also required.


SPSFBC offers a competitive salary commensurate with education and experience, plus a benefits package.   The position is based in Bentonville. SPSFBC is an equal opportunity employer and does not discriminate against any person based on age, race, religion, national origin, ethnicity, gender, marital status or any other legally protected status.


To apply, please submit your cover letter, resume, and 5 year salary history to Jack Eaton, Executive Director at Only those whose resume are being considered will be contacted.